Jinneth Hernandez

Jinneth Hernandez

Service Manager

Jinneth is passionate about making a positive impact on the lives of individuals under my care. In her role as a Service Manager in the field of supported living, she brings a unique blend of compassion, expertise, and dedication to ensure that each resident receives the highest level of care and support. She is deeply committed to creating a safe, nurturing, and inclusive environment where residents can thrive and feel empowered.
One of the key aspects of her role is building a strong and cohesive team of staff members who share her commitment to exceptional care. Through effective leadership, she fosters a collaborative and supportive atmosphere, ensuring that everyone is aligned with our mission of providing personalized support tailored to each resident’s specific needs.
She understands the importance of effective communication and active listening in developing meaningful relationships with residents and their families. By taking the time to truly understand their unique preferences, goals, and challenges, she can create individualized care plans that promote their overall well-being and independence.
Being a service manager in supported living also means advocating for the rights and needs of residents within the wider community. She works tirelessly to raise awareness and promote inclusion, ensuring that individuals with disabilities have equal opportunities to participate and contribute to society.
Above all, she brings unwavering dedication and genuine empathy to my role as a service manager. I am committed to being a trusted source of support and guidance, providing comfort and enriching the lives of those in supported living. Making a difference in the lives of individuals and witnessing their growth and happiness is what fuels my passion for this rewarding work.

Jinneth started as an “Assistant In Nursing” 13 years ago, focusing on challenging behaviours under ADAHC, transitioning residents from institutional residency to supported independent living as NDIS began to roll-out. Within this role she developed an interest in “what behaviours communicate”, inspiring the goal to one day study psychology. She entered parenthood and built a family, gaining a world of practical skills before returning to the disability industry.  She returned as a Local Area Coordinator for NDIA (through Uniting). In this role, she developed a deep understanding of the importance of data and communication between stakeholders when aiming to achieve the best supports to work towards an individuals goals. This manifested itself into a leadership role with the LAC program. From here there was the plan to study before returning to the industry of disability, but a blossoming organisation recognised her interpersonal and work skills, offering many roles within the organisation whilst they built their foundations.

Did you know:
Jinneth enjoys hosting meals for her family and friends in outdoor settings, going camping, hiking, riding bikes, swimming, strategic games, music, reading and generally keeping busy.

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